How to send a SMS from your ACD agent group

Vodia Networks
Vodia Networks Team

Basically, if you have SMS setup with one of the providers we support, customers can invoke one or two options based on the announcement 

and receive an instant text from the customer, they can stay on the line while they explore some of their options while their call is in Q for the next operator. 

In the ACD account navigate to Caller Setup then to caller option, and choose a drop-down option, in this case, to send a text message and enter your Web server